Terms of service
Welcome to Astraea. By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully.
1. About us
Astraea is a small jewellery business based in Brisbane, Queensland, Australia, operated by Tatiana Avila [ABN: 48 292 809 252]. In these terms, "Astraea", "we", "us" and "our" refer to this business. You can contact us at gemsastraea@gmail.com or on Instagram @astraea_gems.
2. Our products
Astraea jewellery is made from 925 sterling silver with gold plating (0.5 micron), set with natural stones.
- Natural stones: Each stone is natural, so colour, pattern, shade and small markings vary from piece to piece. This is part of their character and is not a fault.
- Photos and colours: We do our best to show our pieces accurately, but colours may look slightly different on different screens.
- Measurements: Sizes are given in millimetres or centimetres and are approximate.
- Gold plating: Gold plating wears gradually with use. Please follow our Jewellery Care guide to help your piece last longer.
3. Gemstone meanings and wellbeing
The meanings we mention for gemstones, such as calm, protection or self-love, are traditional and symbolic associations. They come from long-held beliefs and personal practice.
Our jewellery, incense and moon ritual cards are not medical products. They are not intended to diagnose, treat, cure or prevent any health condition, and they do not replace advice from a qualified health professional.
4. Prices and payment
- All prices are in Australian dollars (AUD) [and include GST].
- We may change prices at any time, but the price at the time you place your order is the price you pay.
- Payment is taken at checkout through the payment methods shown on our website. Your order is confirmed once payment is successful and you receive our confirmation email.
- We may cancel an order, for example if a piece is out of stock or a price was clearly listed in error. If we do, we will contact you and refund any payment already made.
5. Stock, pre-orders and availability
Some of our pieces are available in very limited quantities, sometimes only one. Stock levels are updated as orders are placed.
Some products may be offered as pre-order. Pre-order items are clearly marked on the product page with an estimated dispatch time of approximately [2-3] weeks. We will keep you updated if there is a delay.
6. Shipping
We currently ship within Australia only. Dispatch times, delivery times and costs are explained on our Shipping page, which forms part of these terms. Delivery times are estimates only. We are not responsible for delays caused by carriers or events outside our control, but we will help you follow up with the carrier where we can.
Risk in the goods passes to you when they are delivered to the address you gave us at checkout, so please make sure your address is correct.
7. Returns, exchanges and refunds
Our Returns & Exchanges page explains how to return an item and forms part of these terms.
Consumer guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind. We offer change-of-mind exchanges or store credit within [14] days of delivery for unworn pieces in their original condition and packaging, as set out on the Returns & Exchanges page. [For hygiene reasons, earrings are not eligible for change-of-mind returns.]
Nothing in these terms limits your rights under the Australian Consumer Law.
8. Caring for your jewellery
To help your piece last, please follow our Jewellery Care guide: avoid sea water, pool water, perfume, lotions and chemicals, and remove your jewellery before showering, swimming or sleeping. Damage caused by misuse, accidents or lack of care is not covered as a fault, but it does not affect your rights under the Australian Consumer Law.
9. Incense and safety
Some orders include an incense stick. Burn incense only in a well-ventilated space, on a heat-safe holder and away from flammable materials. Never leave burning incense unattended, and keep it away from children and pets. Do not use incense if you are sensitive to smoke or fragrance, or if you have a respiratory condition. Small pieces of jewellery and stones are not suitable for young children, as they may be a choking hazard.
10. Discount codes and reviews
Discount codes, including review codes such as MOON10, are valid only for the period and conditions stated when they are issued. Unless stated otherwise, codes cannot be combined, are not redeemable for cash and may be withdrawn at any time. We invite honest reviews and will not offer a discount in exchange for a positive review.
11. Intellectual property
All content on this website, including the Astraea name, logo, text, designs and photos, belongs to Astraea or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written permission.
12. Privacy
We collect and use your personal information only as described in our Privacy Policy, including the details needed to process and deliver your order and, if you subscribe, to send you our emails. You can unsubscribe at any time.
13. Limitation of liability
To the extent permitted by law, and subject always to your rights under the Australian Consumer Law, Astraea is not liable for any indirect or consequential loss arising from the use of our website or products.
14. Changes to these terms
We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.
15. Governing law
These terms are governed by the laws of Queensland, Australia, and you agree to the non-exclusive jurisdiction of the courts of Queensland.
16. Contact us
Questions about these terms? Write to us at gemsastraea@gmail.com or message us on Instagram @astraea_gems.