Shipping policy
Shipping
Every Astraea order is packed with care in Brisbane, with incense and a moon ritual card inside.
Where we ship We currently ship within Australia only. International shipping may come in the future; follow us on Instagram @astraea_gems for news.
Dispatch time In-stock pieces are dispatched within [2] business days of payment, Monday to Friday. Orders placed on weekends or public holidays are dispatched the next business day.
Limited stock and pre-orders Many of our pieces are available in very small quantities, sometimes only one. If a piece is sold out, it may be offered as a pre-order, clearly marked on the product page, and dispatched within approximately [2-3] weeks while we restock. We will keep you updated by email if there is any delay.
Rings are available in the sizes shown on each product page. Other sizes may be available as pre-order.
Delivery
- Standard shipping with [Australia Post]: [AUD X.XX], estimated [3-7] business days after dispatch.
- Free standard shipping on orders over [AUD XX].
Delivery times are estimates and can be longer during busy periods such as Christmas. For Christmas gifts, order by [date] and we will aim to deliver before 25 December.
Tracking Once your order is on its way, you will receive an email with a tracking link.
Wrong address Please check your address at checkout. If you notice a mistake, contact us as soon as possible at [your email] and we will do our best to correct it before dispatch.
Lost or damaged in transit If your order arrives damaged or has not arrived within [10] business days of dispatch, contact us at [your email] with your order number and we will help.